Why are some Conditional Rebates missing in Checkout?

Table of Contents

1. Overview 
2. Missing Conditional Rebates
3. Next Steps
4. Changelog

Overview 

Modal relies on DealerTrack's PaymentDriver software to provide available conditional rebates. Customers can access conditional rebates in Checkout by navigating to the payment calculator page and clicking on the 'Special offers' drop down. A more detailed guide to accessing conditional rebates can be found here.

Missing Conditional Rebates

Some conditional rebates, such as 'Customer Loyalty', are sent to Modal in the form of Dealer Cash. Modal can enable Dealer Cash upon request so that certain conditional rebates will be displayed in Checkout. 

Please also be aware that PaymentDriver does not currently support VIN specific rebates. Therefore, any VIN specific conditional offer will not be displayed within Modal Checkout.

Next Steps

Please provide Modal with the official OEM documentation of the missing conditional rebate. Modal support will then contact PaymentDriver support on behalf of the dealership and work towards a solution. 

Please see this article to learn about contacting support: How do I contact support?

Changelog

• 1.0 / December 4, 2020: Initial release.