Kelley Blue Book Missing 2020, 2021 Vehicles

Summary

Modal integrates with Kelley Blue Book to calculate trade values.  Buyers attempting to trade in 2020 or newer vehicles may not receive a value back from Trade or Checkout.  This known issue can be resolved by notifying Kelley Blue Book.  Please write to your Customer Success Manager and [email protected].  Please request KBB to include the missing vehicle.

Documentation Change Log

• 1.0 / September 30, 2020: Initial release
• 1.1 / October 2, 2020: Moved article to Known Issues