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By 2020, customer experience is predicted to overtake price and product as the key differentiator between brands. Companies like Amazon and Zappos continue to raise the bar by delivering better..

By 2020, customer experience is predicted to overtake price and product as the key differentiator between brands. Companies like Amazon and Zappos continue to raise the bar by delivering better..

In the first part of this blog post, I wrote about how accurate pricing and having a streamlined website will set you up for ecommerce success. If you missed it, you can read more about it here...